Support Services & Hours of Operation
Let Us Handle That!
Meet the team behind the platform: our world class support organization. Building upon nearly two decades of experience and expertise, we have the resources you need to keep you up-and-running at peak performance. Whether you’re having an issue with your implementation or just need some quick advice, we’re got your back.
COVID -19 Dedicated Scheduled Support
We are here to support you with the Family First Coronavirus Response Act (FFCRA). Schedule an appointment with a dedicated support technician that can walk you through the changes in your setup and help file your 941 accurately. If interested, please reach out to our support team at firstname.lastname@example.org or 888-255-3815 ext. 1 to schedule your session.
Standard Support Hours
Extended Support Hours
Monday – Friday from 9 AM – 6 PM Eastern Time.
If you send an email or leave a voice mail, someone from support will contact you as soon as possible on the next business day.
Monday – Friday from 8 AM – 8 PM Eastern Time.
During the last five business days of any major tax filing deadline, our live support hours are extended.
Holiday Schedule (Closed)
|Independence Day Weekend – Friday, July 3, 2020||Thanksgiving Friday – Friday, November 27, 2020|
|Labor Day – Monday, September 7, 2020||Christmas Day – Friday, December 25, 2020|
|Thanksgiving Day – Thursday, November 26, 2020||New Year’s Day – Friday, January 1, 2021|