GREENSHADES SUPPORT

We are here to help. Let us handle that!

Support Services & Hours of Operation

Meet the team behind the platform: our world class support organization. Building upon nearly two decades of experience and expertise, we have the resources you need to keep you up-and-running at peak performance. Whether you’re having an issue with your implementation or just need some quick advice, we’ve got your back.

Phone: 888.255.3815 x1
Email: support@greenshades.com

NOTE: On June 24, 2021, the support phone lines will be closing at 3:30pm ET. Please email support during this time.

COVID-19 Dedicated Scheduled Support

We are here to support you with the Family First Coronavirus Response Act (FFCRA). Schedule an appointment with a dedicated support technician that can walk you through the changes in your setup and help file your 941 accurately. If interested, please reach out to our support team at support@greenshades.com or 888-255-3815 ext. 1 to schedule your session. 

Standard Support Hours

Monday – Friday from 9 AM – 6 PM Eastern Time.
support@greenshades.com or 888-255-3815

If you send an email or leave a voice mail, someone from support will contact you as soon as possible on the next business day.

Extended Support Hours

Monday – Friday from 8 AM – 8 PM Eastern Time.
support@greenshades.com or 888-255-3815

During the last five business days of any major tax filing deadline, our live support hours are extended to ensure you have the help you need.

Holiday Schedule (Office Closed)

Memorial Day – Monday, May 31, 2021

Independence Day – Monday, July 5, 2021

Labor Day – Monday, September 6, 2021

Thanksgiving Break – Thur/Fri, November 25-26, 2021

Christmas Eve – Friday, December 24, 2021

New Year’s Eve – Friday, December 31, 2021