Support Services & Hours of Operation

Let Us Handle That!

Meet the team behind the platform: our world class support organization. Building upon nearly two decades of experience and expertise, we have the resources you need to keep you up-and-running at peak performance. Whether you’re having an issue with your implementation or just need some quick advice, we’re got your back.

888.255.3815 x1

support@greenshades.com


COVID -19 Dedicated Scheduled Support

We are here to support you with the Family First Coronavirus Response Act (FFCRA). Schedule an appointment with a dedicated support technician that can walk you through the changes in your setup and help file your 941 accurately. If interested, please reach out to our support team at support@greenshades.com or 888-255-3815 ext. 1 to schedule your session. 


Standard Support Hours

Extended Support Hours

Monday – Friday from 9 AM – 6 PM Eastern Time.

If you send an email or leave a voice mail, someone from support will contact you as soon as possible on the next business day.

Monday – Friday from 8 AM – 8 PM Eastern Time.

During the last five business days of any major tax filing deadline, our live support hours are extended.


Holiday Schedule (Closed)

Independence Day Weekend – Friday, July 3, 2020Thanksgiving Friday – Friday, November 27, 2020
Labor Day – Monday, September 7, 2020Christmas Day – Friday, December 25, 2020
Thanksgiving Day – Thursday, November 26, 2020 New Year’s Day – Friday, January 1, 2021