Four Things to Look for in an HR and Payroll Software Provider

September 18, 2020
By Greenshades Software

By Erica Kasper

Content Marketing Manager

Let’s do a little word association. What comes to mind when you see the following terms?



Employee retention credit.


Form 941.

If this list is confusing, or worse, makes you want to curl up into a ball, you’re not alone. Thanks to COVID-19, the payroll landscape in 2020 has been inundated with new legislation, form updates and legal challenges. What is ordinarily complicated enough to cause headaches is now changing with little to no notice, adding uncertainty and panic to what used to be simple frustration.

Now more than ever, it’s important to have the right tools for the task. Your employees and your company rely on payroll and HR running smoothly. So how do you choose a software partner to help guide you through the modern HR and payroll landscape? Here are four things to look for when choosing a company for your payroll and HR software needs.

  1. Staying power. There are many companies out there offering payroll and HR solutions, but not all of them have been in the business for long. When experience counts, look for a company that has been around for a while. Greenshades, for example, has been serving payroll and HR professionals since 2002, keeping up with all the latest changes in the industry as the years have passed. That reliability gives clients peace of mind where it matters.
  2. Client loyalty. Some companies have no trouble attracting clients, but if their service and support fall short, they can’t retain those clients for long. Keep an eye out for payroll and HR companies that can share their customer retention numbers with confidence. Greenshades has worked with more than 4,000 organizations and has an average client tenure of more than 11 years, which indicates a high level of customer loyalty and satisfaction.
  3. Flexibility and Creativity. When you’re looking for a payroll and HR solution that works specifically for your company, you don’t want to settle for a one-size-fits-all approach. Your company is unique, and your HR and payroll software should be tailored for your needs. Try to find a company that offers a high level of customization so that you get exactly the tools you’ll use and nothing that clutters up the space. Your interface should be clean and intuitive so that everything is at your fingertips. Greenshades offers an ERP-agnostic, cloud-based, highly configurable experience that’s designed with clients in mind, and as the client needs change, the system can change, as well.
  4. Commitment to solving problems. Some companies are great at identifying what’s wrong with your current setup, but they’re not as great at helping you fix it. Search for a partner that will be with you every step of the way, troubleshooting any issues that arise and ensuring that you get exactly the software you need. A full-service solution should include assistance at any stage, with help and support available when you need it. At Greenshades, we call ourselves problem solvers, and for good reason: We take pride in coming up with solutions to whatever problems our clients have. This approach ensures that we’re always offering the products and services our customers need most.

The modern HR and payroll landscape is more unsettled than ever, but you don’t have to go it alone. Find a software partner that can sweat the tough stuff with payroll and HR, from the fundamentals to the latest changes. If you’d like to learn more about Greenshades or schedule a demo of our software, please Click Here.