Support Services & Hours of Operation

Let Us Handle That!

Meet the team behind the platform: our world class support organization. Building upon nearly two decades of experience and expertise, we have the resources you need to keep you up-and-running at peak performance. Whether you’re having an issue with your implementation or just need some quick advice, we’re got your back.

888.255.3815 x1

COVID -19 Dedicated Scheduled Support

We are here to support you with the Family First Coronavirus Response Act (FFCRA). Schedule an appointment with a dedicated support technician that can walk you through the changes in your setup and help file your 941 accurately. If interested, please reach out to our support team at or 888-255-3815 ext. 1 to schedule your session. 

Standard Support Hours

Extended Support Hours

Monday – Friday from 9 AM – 6 PM Eastern Time.

If you send an email or leave a voice mail, someone from support will contact you as soon as possible on the next business day.

Monday – Friday from 8 AM – 8 PM Eastern Time.

During the last five business days of any major tax filing deadline, our live support hours are extended.

Holiday Schedule (Closed)

Independence Day Weekend – Friday, July 3, 2020Thanksgiving Friday – Friday, November 27, 2020
Labor Day – Monday, September 7, 2020Christmas Day – Friday, December 25, 2020
Thanksgiving Day – Thursday, November 26, 2020 New Year’s Day – Friday, January 1, 2021