Greenshades believes that our solutions truly add value and we stand behind our products. That's why we offer support included for our products -- we want to give you the help you need whenever you need it.
Regular Support Hours:
Monday - Friday from 9 AM - 6 PM Eastern Time.
During the five business days of any major tax filing deadline, our live support hours are extended.
Extended Support Hours:
Monday - Friday from 8AM to 8PM Eastern Time.
If you send an email or leave a voice mail, someone from support will contact you as soon as possible on the next business day.
Support Contact Information
Phone: 888-255-3815 x1
On-Ramp is our effort to orient new users to our software and our support services. On-Ramp bridges the gap between the personal attention that prospects receive during our sales process and the free, unlimited technical support that clients receive through our support department.
How does it work?
Once you become a new Greenshades Client, your sales representative will schedule you to attend an On-Ramp web session. At that session, a certified On-Ramp specialist will connect to your PC and walk you through the following steps:
- System Configuration
- Product Installation
- Basic Feature Explanation
- Product Walkthrough (with live data if available)
- Contact Information for Support
What happens if I miss my On-Ramp Session?
If you miss your scheduled On-Ramp session, we ask that you send an email to email@example.com to request a new session as soon as possible. If you are a new client and have not yet attended an On-Ramp session, our support agents will be unable to provide you with support until you have completed the training.
Scheduling an On-Ramp Session
If you have not already enrolled for an On-Ramp session or if you wish to attend another one, we will gladly enroll you at no charge. On-Ramp sessions are generally available twice a day, 11:00am and 3:00pm eastern time, Monday through Friday except for the weeks immediately preceding quarterly filing deadlines.
To request an On-Ramp session, please send an email to firstname.lastname@example.org.