Greenshades On-Ramp

Greenshades On-Ramp is our effort to orient new users to our software and our support services.  On-Ramp bridges the gap between the personal attention that prospects receive during our sales process and the free, unlimited technical support that clients receive through our support department. 

How does it work?
Once you become a new Greenshades Client, your sales representative will schedule you to attend an On-Ramp web session.  At that session, a certified On-Ramp specialist will connect to your PC and walk you through the following steps:

• System Configuration
• Product Installation
• Basic Feature Explanation
• Product Walkthrough (with live data if available)
• Contact Information for Support

What happens if I miss my On-Ramp Session?
If you miss your scheduled On-Ramp session, we ask that you use the link on the right side of this page to request a new session as soon as possible.  If you are a new client and have not yet attended an On-Ramp session, our support agents will be unable to provide you with support until you have completed the training.
 

Scheduling an On-Ramp Session
All new users who purchased eligible products after 5/1/2007 should have been automatically enrolled for an
On-Ramp session. 

If you were not enrolled for an On-Ramp session, or if you wish to attend another one, we will gladly enroll you at no charge.  On-Ramp sessions are generally available on any date except for the weeks immediately preceding quarterly filing deadlines. 

To request an On-Ramp session, please send an email to onramp@greenshades.com.

What Products are Eligible for On-Ramp?
Currently all of our Greenshades Center modules are eligible for On-Ramp services.