Greenshades On-Ramp is our effort to
orient new users to our software and our support services. On-Ramp
bridges the gap between the personal attention that prospects receive
during our sales process and the free, unlimited technical support that
clients receive through our support department.
How does it work?
Once you become a new Greenshades Client, your sales
representative will schedule you to attend an On-Ramp web session.
At that session, a certified On-Ramp specialist will connect to your PC
and walk you through the following steps:
- System Configuration
- Product Installation
- Basic Feature Explanation
- Product Walkthrough (with live data if available)
- Contact Information for Support
What happens if I miss my On-Ramp Session?
If you miss your scheduled On-Ramp session, we ask that
you send an email to firstname.lastname@example.org to request a new session
as soon as possible. If you are a new client and have not yet
attended an On-Ramp session, our support agents will be unable to
provide you with support until you have completed the training.